Please also view our Terms and Conditions
- • Introduction
- • Who is The Power Shop
- • What information is not personal information?
- • How and when does The Power Shop collect personal information?
- • Collection of sensitive information
- • How does The Power Shop use personal information?
- • Disclosure of personal information
- • Information Security
- • Accessing personal information
- • Correcting personal information
- • Complaints
- • Additional information regarding Credit Information
- • Cookies policy
- • Contacting The Power Shop
The Power Shop
The Power Shop is committed to complying with the Privacy Act 1988 in relation to all personal information it collects. This commitment is demonstrated in this Policy. The Privacy Act incorporates the Australian Privacy Principles, and personal information held by The Power Shop will be treated in accordance with those Principles.
This Policy sets out the broad controls which The Power Shop has adopted to govern the way it collects and uses personal information, the circumstances in which it might disclose personal information to third parties, how persons can access their personal information held by The Power Shop and what they can do if they are unhappy with The Power Shop’s treatment of their personal information.
Who is The Power Shop
The Power Shop website is owned and operated by Michael Swann
T/A Swann's Solar Electrical (A.B.N. 67 275 801 233 )
Should you have any further questions regarding The Power Shop please either write to: The Power Shop — 2/8 Robison Street. Park Avenue. Qld. 4701 or
E:Mail firstname.lastname@example.org | Telephone: 0419 211 006
This Policy applies to any individuals in respect of whom The Power Shop currently holds, or may in the future collect, personal information.
This Policy applies to personal information. “Personal information” is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
In this Policy there are also references to “sensitive information”. “Sensitive information” is information or an opinion about a person’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, or health, genetic or biometric information. Sensitive information is a subset of personal information.
What information is not personal information?
Information where The Power Shop has removed any reference to a person, so that the person cannot be reasonably identifiable from the information, is not personal information.
The Power Shop may use this information for its own purposes and commercial gain. For example, the fact that x users aged 30-35 have accessed a The Power Shop website is not personal information.
How and when does The Power Shop collect personal information?
The Power Shop collects personal information in a variety of ways in the course of conducting its businesses, including:
- • providing goods and services and related information to customers, and administering customer accounts;
- • engaging suppliers, contractors and other personnel;
- • responding to questions regarding our products and our business;
- • interacting with people via our websites;
- • conducting trade promotions and competitions
The kinds of personal information collected and held by The Power Shop include (depending on the circumstances) names, addresses and other contact details, details about a person’s work experience and other qualifications, bank account details.
Where reasonable and practicable, The Power Shop will collect personal information directly from the person and inform the person that this is being done.
However in some circumstances, it is necessary for The Power Shop to collect personal information through third party service providers or agents (e.g. The Power Shop customer information received from Representatives of The Power Shop), from a source of publicly available information (e.g. a telephone book) or from an employer (e.g. where a contractor provides personal information about its staff).
Personal information collected by The Power Shop is held in a variety of formats, including hard copy format and on The Power Shop’s computer systems.
If The Power Shop receives personal information that The Power Shop has not requested (unsolicited information) and The Power Shop determines that The Power Shop could not have collected that information under the Australian Privacy Principles if The Power Shop had requested it, then The Power Shop will destroy or de-identify the information if it is lawful and reasonable to do so.
Where practicable, you may deal with The Power Shop anonymously or by pseudonym.
Collection of sensitive information
The Power Shop will not collect sensitive information unless the person to whom it relates consents to the collection and the information is reasonably necessary for one or more of The Power Shop’s functions or activities, except where the collection is required or authorised by law, is necessary to prevent or lessen a serious and imminent threat to the person’s (or another person’s) life or health or is necessary in relation to legal proceedings (current, anticipated or potential), or another permitted exception in the Privacy Act applies.
At all times we try to only collect the information we need for the particular function or activity we are carrying out.
The main way we collect personal information about you is when you give it to us, for example, we collect personal information such as contact details and complaint , review, request or report details when you:
- • contact us to ask for information (but only if we need it)
- • make a complaint about a privacy breach to us
- • make a complaint about the way an agency has handled an FOI request or seek a review of an FOI decision
- • ask for access to information the OAIC holds about you or other information about the OAIC’s operation
- • report a matter for investigation.
We may also collect information from you when we investigate or review a privacy or FOI matter. If we open a file about your matter, it will often include our opinion on your matter.
We may also collect contact details and some other personal information if you are on our committees or participating in a meeting or consultation with us.
How does The Power Shop use personal information?
The use to which we can put personal information depends on the reason for which it was collected.
The Power Shop may use personal information for its primary purpose of collection (e.g. the delivery of goods to the person) or for any related secondary purpose that we could reasonably be expected to use the personal information for.
In certain circumstances, The Power Shop may use personal information for promotional or direct marketing purposes. However, a person may at any time request The Power Shop not to use their personal information for sending direct marketing material to that person. Such a request can be made by contacting The Power Shop either in writing, by email or by telephone at the contact details below. There is no fee for making such a request.
Disclosure of personal information
The Power Shop respects the privacy of personal information and we will take reasonable steps to keep it strictly confidential.
The Power Shop will disclose personal information to third parties if it is necessary for the primary purpose of collecting the information, or for a related secondary purpose, if the disclosure could be reasonably expected (e.g. disclosure to a delivery contractor for the purpose of delivering goods ordered from The Power Shop). Where such a disclosure is necessary, The Power Shop will require that the third party undertake to treat the personal information in accordance with the Australian Privacy Principles.
Otherwise, The Power Shop will only disclose personal information to third parties without the consent of the person to whom it relates if the disclosure is:
(a) necessary to protect or enforce The Power Shop's legal rights or interests or to defend any claims;
(b) necessary to prevent or lessen a serious threat to a person’s health or safety;
(c) required or authorised by law; or
(d) permitted by another exception in the Privacy Act.
Under no circumstances will The Power Shop sell personal information without the consent of the person to whom it relates.
An individual The Power Shop company may disclose personal information to a related The Power Shop company in Australia or overseas, subject to the provisions of the Privacy Act. In such circumstances, the related company will only use the personal information for the same purposes that the disclosing The Power Shop company is authorised to use the personal information for.
The Power Shop will take all reasonable steps to ensure that all personal information held by The Power Shop is secure from any unauthorised access or disclosure. However, The Power Shop does not guarantee that personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur.
The Power Shop will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes for which The Power Shop is authorised to use it.
Accessing personal information
A person may request to access personal information about them held by The Power Shop. Such a request must be made in writing to the address below.
The Power Shop will grant a person access to their personal information as soon as possible, subject to the circumstances of the request.
A request to access personal information will be rejected if:
(a) the request is frivolous or vexatious;
(b) providing access would have an unreasonable impact on the privacy of another person;
(c) providing access would pose a serious and imminent threat to the life or health of any person;
(d) providing access would prejudice The Power Shop’s legal rights; or
(e) there are other legal grounds to deny the request.
The Power Shop may charge a fee for reasonable costs incurred in giving access to an individual’s personal information. The fee (if any) will be disclosed prior to it being levied.
Correcting personal information
The Power Shop will take reasonable steps to ensure the accuracy and completeness of the personal information we hold. However, if a person believes that any personal information that we hold about them is inaccurate or out of date, then they should contact The Power Shop in writing at the Address Below.
The Power Shop deals with complaints via our internal data privacy complaint process, under which a The Power Shop contact officer will be allocated to assess your complaint and respond to you within a reasonable timeframe. The Power Shop takes all complaints seriously and any further action after our initial response to you will vary depending on the nature of your complaint.
Additional information regarding Credit Information
The types of credit information that The Power Shop collects and uses for the purpose of assessing an application for commercial credit and administering a commercial account include:
- • names, addresses and other contact details of accountholders and guarantors (both prospective and current);
- • bank account details;
- • driver’s licence details;
- • financial information;
- • information on the assets held by an individual.
Such information is collected from the relevant individual and from credit reporting bodies, as well as from publicly available information. The Power Shop uses the information collected to create an internal credit assessment report.
The Power Shop does not disclose credit information to credit reporting bodies, except for an individual’s identity in order to obtain a credit report from the credit reporting body.
We use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.
- What is a cookie?
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.
When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.
Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.
Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer.
- How are third party cookies used?
- How do I reject and delete cookies?
Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.
Contacting The Power Shop
You can contact us by:
Telephone: 0419 211 006
Local Call or STD costs will be applied.
Post: 2/8 Robison Street.Park Avenue. Qld. 4701. Australia
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|